At the time of checkout while placing an order online, you will be provided with option for choosing delivery from the 3 timeslots. Following are the timeslots available for selection and their respective cut off timings while placing an order with us.
Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try to reach you on the registered mobile number. Then the order will accordingly be rescheduled only after getting a confirmation from your end.
No you cant modify your order once it has been placed. Still you need to change means you can cancel the order before it has been processed. Then you place a new update order. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery person. Our Customer service will initiate request for return as well as refund in case of any. In case of COD order, you will be required to pay the adjusted amount only for the products accepted by you. In case of Prepaid orders, request for refund will be initiated and cash will be credited into your wallet with us, which can be redeemed while placing orders next time.
Yes you can cancel the order before it has been packed. In case you would like to cancel the order for some reason, you can send us an e-mail on "email@example.com" or 'Contact us' thru our whatsapp number 8220920888 along with following details: date of order, order number, Payment details and reason for cancellation. Then we will, check and cancel the order and process the refund.
In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. Our specialist will also suggest alternate products, incase similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert or will be credited to your online Ezee2kart wallet account in case of Prepaid Orders.
You will get Loyalty points for your every succesful order with us. Which you can redeem when you reach 250 points and above. 1 Wallet point is equal to 1 Rs. This can be redemed by the time of checkout.
Our endeavor is to keep adding products in the webstore. We have included products that can be delivered in perfect condition. For items not available in the webstore, we request you to drop a mail to us on firstname.lastname@example.org. You could also call us on 8220920888 and place a home delivery order for your specific requirements.
Yes it is absolutely safe to use your card on ezee2kart.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep! Also, we accept all kind of cards or online payment links by the time of delivery.
Post Paid Orders (Includes Cash/Card on delivery, Sodexo, Amex cards) - All refunds post delivery will be adjusted in your e-wallet account with us after the product has been picked up and returned. The e-wallet credit amount can be redeemed while placing any further orders.
Please note that for orders placed using Online Payment, the refund once processed from our side may take up to 7-14 working days to reflect on your Bank Account. There will be no cash refund in such cases.
All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds – please send us an e-mail at email@example.com or call us at 8220920888 and our representative will get in touch with you to provide the latest status.